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How we work with importers

A trade buyer does not decide on a description. They decide on minimum order quantity, yield, delivery terms, temperature and remaining shelf life on arrival. This page says which of those are settled and which are not.

Updated September 19, 2026

Stainless-steel packaging line inside the plant, with a hard-cheese wheel on a work bench.

What we supply

Whole wheels, portions and packs prepared to the customer’s specification. Portioning and packing happen in our own plant, not at a subcontractor: format, portion weight and pack type are agreed with you and stay traceable to the batch.

The operations we carry out are these: whole wheels, portions, shredded and julienne cuts, in food-contact paper or vacuum, including modified atmosphere.

How a negotiation starts

  1. Inquiry through the form on the Contact page, stating country, type of business and the products you are interested in.
  2. Technical data sheet for those products, sent by email after first contact. The sheet carries the analytical and nutritional values. We do not publish them on this site, because the rules on how such values may be stated differ from country to country, and adapting them is the importer’s job under the law of the destination market.
  3. Commercial terms — minimum quantity, yield, delivery terms, lead times — quoted on the actual case.
  4. Shipping documentation.

The figures an importer asks for first

Minimum quantity, Incoterms, lead times, cold chain handling and shelf life depend on the item, the volume and the destination country. We quote them on the actual case and put them in writing in our reply, together with the technical data sheet.

Rules of the destination country

Some restrictions are neither ours nor the importer’s: they belong to the law of the country receiving the goods. The sharpest one for aged cheese concerns the United States and raw milk. We gave it a page of its own, because it decides in advance which items can be offered and which cannot.

For the other launch markets — Canada, Singapore, Brazil, Japan, South Korea — entry conditions are checked item by item before an order is confirmed.

Labeling

The label for the destination market is the importer’s responsibility: they know the required language, the allergen format and the local nutrition rules. From our side we supply the source data: denomination, ingredients, batch, establishment, storage conditions and date.

Freshly cut portions of semi-hard cheese on a white work surface, with a wheel branded “Valtellina Casera” behind them.